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	<title>Tom Hopkins&#039; Sales Training Blog &#187; Initial Contact</title>
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	<link>http://www.tomhopkins.com/blog</link>
	<description>Selling Skills &#124; Sales Training &#124; Close More Sales &#124; Increase Sales Revenue</description>
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		<title>Rapport Building &#8211; Step 8: Act Relaxed</title>
		<link>http://www.tomhopkins.com/blog/sellingskills/rapport-setting-step-8-act-relaxed/</link>
		<comments>http://www.tomhopkins.com/blog/sellingskills/rapport-setting-step-8-act-relaxed/#comments</comments>
		<pubDate>Fri, 27 Jan 2012 16:38:58 +0000</pubDate>
		<dc:creator>Tom Hopkins</dc:creator>
				<category><![CDATA[Initial Contact]]></category>
		<category><![CDATA[Selling Skills]]></category>
		<category><![CDATA[building rapport]]></category>
		<category><![CDATA[client contact]]></category>
		<category><![CDATA[client fears]]></category>
		<category><![CDATA[initial contact]]></category>
		<category><![CDATA[making people comfortable]]></category>
		<category><![CDATA[sales skills]]></category>
		<category><![CDATA[selling skills]]></category>
		<category><![CDATA[selling yourself]]></category>
		<category><![CDATA[talking with clients]]></category>

		<guid isPermaLink="false">http://www.tomhopkins.com/blog/?p=493</guid>
		<description><![CDATA[It's important to appear relaxed in selling situations even when you are new and a little bit (or a lot) nervous. Practice strategies for putting yourself at ease so you can pass that along to your buyers.
Related posts:<ol>
<li><a href='http://www.tomhopkins.com/blog/sellingskills/rapport-setting-step-6-finding-common-ground/ ' rel='bookmark' title='Rapport Building &#8211; Step 6: Finding Common Ground'>Rapport Building &#8211; Step 6: Finding Common Ground</a></li>
<li><a href='http://www.tomhopkins.com/blog/sellingskills/rapport-setting-step-7-giving-sincere-compliments/ ' rel='bookmark' title='Rapport Building &#8211; Step 7: Giving Sincere Compliments'>Rapport Building &#8211; Step 7: Giving Sincere Compliments</a></li>
<li><a href='http://www.tomhopkins.com/blog/initial_contact/power-of-your-smile/ ' rel='bookmark' title='Rapport Building &#8211; Step 1: The Power of Your Smile'>Rapport Building &#8211; Step 1: The Power of Your Smile</a></li>
</ol>]]></description>
		<wfw:commentRss>http://www.tomhopkins.com/blog/sellingskills/rapport-setting-step-8-act-relaxed//feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>Rapport Building &#8211; Step 7: Giving Sincere Compliments</title>
		<link>http://www.tomhopkins.com/blog/sellingskills/rapport-setting-step-7-giving-sincere-compliments/</link>
		<comments>http://www.tomhopkins.com/blog/sellingskills/rapport-setting-step-7-giving-sincere-compliments/#comments</comments>
		<pubDate>Tue, 03 Jan 2012 19:50:11 +0000</pubDate>
		<dc:creator>Tom Hopkins</dc:creator>
				<category><![CDATA[Initial Contact]]></category>
		<category><![CDATA[Selling Skills]]></category>
		<category><![CDATA[building rapport]]></category>
		<category><![CDATA[client contact]]></category>
		<category><![CDATA[greeting]]></category>
		<category><![CDATA[initial contact]]></category>
		<category><![CDATA[making people comfortable]]></category>
		<category><![CDATA[sales skills]]></category>
		<category><![CDATA[selling skills]]></category>
		<category><![CDATA[talking with clients]]></category>

		<guid isPermaLink="false">http://www.tomhopkins.com/blog/?p=491</guid>
		<description><![CDATA[Step #7 in the Rapport Setting process is to give a sincere compliment to your potential clients. This doesn&#8217;t have to be a grand gesture. Something simple is fine as long as it&#8217;s sincere. That means it must be honest. You would never compliment someone on their &#8220;lovely home&#8221; if it was a disaster. Likewise, [...]
Related posts:<ol>
<li><a href='http://www.tomhopkins.com/blog/sellingskills/rapport-setting-step-6-finding-common-ground/ ' rel='bookmark' title='Rapport Building &#8211; Step 6: Finding Common Ground'>Rapport Building &#8211; Step 6: Finding Common Ground</a></li>
<li><a href='http://www.tomhopkins.com/blog/initial_contact/rapport-setting-step-2-remembering-names/ ' rel='bookmark' title='Rapport Building &#8211; Step 2: Remembering Names'>Rapport Building &#8211; Step 2: Remembering Names</a></li>
<li><a href='http://www.tomhopkins.com/blog/sellingskills/rapport-building-step-4-making-good-eye-contact/ ' rel='bookmark' title='Rapport Building &#8211; Step 4: Making Good Eye Contact'>Rapport Building &#8211; Step 4: Making Good Eye Contact</a></li>
</ol>]]></description>
		<wfw:commentRss>http://www.tomhopkins.com/blog/sellingskills/rapport-setting-step-7-giving-sincere-compliments//feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Dressing Yourself Out of Sales</title>
		<link>http://www.tomhopkins.com/blog/sellingskills/dressing-yourself-out-of-sales/</link>
		<comments>http://www.tomhopkins.com/blog/sellingskills/dressing-yourself-out-of-sales/#comments</comments>
		<pubDate>Tue, 03 Jan 2012 18:57:08 +0000</pubDate>
		<dc:creator>Tom Hopkins</dc:creator>
				<category><![CDATA[Initial Contact]]></category>
		<category><![CDATA[Selling Skills]]></category>
		<category><![CDATA[client contact]]></category>
		<category><![CDATA[contacting clients]]></category>
		<category><![CDATA[initial contact]]></category>
		<category><![CDATA[making people comfortable]]></category>

		<guid isPermaLink="false">http://www.tomhopkins.com/blog/?p=673</guid>
		<description><![CDATA[While it&#8217;s always a good idea to be dressed professionally, being overdressed can make your potential clients feel inferior. This raises their defenses about wanting to buy anything from you. On the other hand, showing up drastically under-dressed for your potential client&#8217;s environment may cause them to dismiss you as not being serious about your [...]
Related posts:<ol>
<li><a href='http://www.tomhopkins.com/blog/initial_contact/rapport-building-step-3-the-handshake/ ' rel='bookmark' title='Rapport Building &#8211; Step 3: The Handshake'>Rapport Building &#8211; Step 3: The Handshake</a></li>
<li><a href='http://www.tomhopkins.com/blog/sellingskills/rapport-building-step-4-making-good-eye-contact/ ' rel='bookmark' title='Rapport Building &#8211; Step 4: Making Good Eye Contact'>Rapport Building &#8211; Step 4: Making Good Eye Contact</a></li>
<li><a href='http://www.tomhopkins.com/blog/sellingskills/rapport-setting-step-6-finding-common-ground/ ' rel='bookmark' title='Rapport Building &#8211; Step 6: Finding Common Ground'>Rapport Building &#8211; Step 6: Finding Common Ground</a></li>
</ol>]]></description>
		<wfw:commentRss>http://www.tomhopkins.com/blog/sellingskills/dressing-yourself-out-of-sales//feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Rapport Building &#8211; Step 6: Finding Common Ground</title>
		<link>http://www.tomhopkins.com/blog/sellingskills/rapport-setting-step-6-finding-common-ground/</link>
		<comments>http://www.tomhopkins.com/blog/sellingskills/rapport-setting-step-6-finding-common-ground/#comments</comments>
		<pubDate>Mon, 21 Nov 2011 16:25:21 +0000</pubDate>
		<dc:creator>Tom Hopkins</dc:creator>
				<category><![CDATA[Initial Contact]]></category>
		<category><![CDATA[Selling Skills]]></category>
		<category><![CDATA[building rapport]]></category>
		<category><![CDATA[client contact]]></category>
		<category><![CDATA[common ground]]></category>
		<category><![CDATA[initial contact]]></category>
		<category><![CDATA[making people comfortable]]></category>
		<category><![CDATA[sales skills]]></category>
		<category><![CDATA[selling skills]]></category>
		<category><![CDATA[selling yourself]]></category>
		<category><![CDATA[talking with clients]]></category>

		<guid isPermaLink="false">http://www.tomhopkins.com/blog/?p=489</guid>
		<description><![CDATA[In the rapport setting stage of selling, your #1 goal, as stated in other blog posts on this site, is to help people to like you, trust you and want to listen to you. If you think about selling situations you&#8217;ve been in yourself, you&#8217;ll have to admit you have the same preference. The sale [...]
Related posts:<ol>
<li><a href='http://www.tomhopkins.com/blog/initial_contact/power-of-your-smile/ ' rel='bookmark' title='Rapport Building &#8211; Step 1: The Power of Your Smile'>Rapport Building &#8211; Step 1: The Power of Your Smile</a></li>
<li><a href='http://www.tomhopkins.com/blog/initial_contact/rapport-setting-step-2-remembering-names/ ' rel='bookmark' title='Rapport Building &#8211; Step 2: Remembering Names'>Rapport Building &#8211; Step 2: Remembering Names</a></li>
<li><a href='http://www.tomhopkins.com/blog/sellingskills/rapport-building-step-4-making-good-eye-contact/ ' rel='bookmark' title='Rapport Building &#8211; Step 4: Making Good Eye Contact'>Rapport Building &#8211; Step 4: Making Good Eye Contact</a></li>
</ol>]]></description>
		<wfw:commentRss>http://www.tomhopkins.com/blog/sellingskills/rapport-setting-step-6-finding-common-ground//feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Rapport Building &#8211; Step 5: Match their speed and volume of speech</title>
		<link>http://www.tomhopkins.com/blog/initial_contact/rapport-building-step-5-match-their-speed-and-volume-of-speech/</link>
		<comments>http://www.tomhopkins.com/blog/initial_contact/rapport-building-step-5-match-their-speed-and-volume-of-speech/#comments</comments>
		<pubDate>Fri, 14 Oct 2011 23:57:55 +0000</pubDate>
		<dc:creator>Tom Hopkins</dc:creator>
				<category><![CDATA[Initial Contact]]></category>
		<category><![CDATA[building rapport]]></category>
		<category><![CDATA[client contact]]></category>
		<category><![CDATA[greeting]]></category>
		<category><![CDATA[initial contact]]></category>
		<category><![CDATA[making people comfortable]]></category>

		<guid isPermaLink="false">http://www.tomhopkins.com/blog/?p=542</guid>
		<description><![CDATA[From the old Western movies of my childhood the phrase &#8220;fast-talkin&#8217; city slicker&#8221; comes to mind when teaching this topic. It was a term used to describe the outsider, someone not to be trusted. And, building trust is critical to the forward progression of every sales situation. Since people tend to feel comfortable buying from [...]
Related posts:<ol>
<li><a href='http://www.tomhopkins.com/blog/sellingskills/rapport-building-step-4-making-good-eye-contact/ ' rel='bookmark' title='Rapport Building &#8211; Step 4: Making Good Eye Contact'>Rapport Building &#8211; Step 4: Making Good Eye Contact</a></li>
<li><a href='http://www.tomhopkins.com/blog/initial_contact/rapport-building-step-3-the-handshake/ ' rel='bookmark' title='Rapport Building &#8211; Step 3: The Handshake'>Rapport Building &#8211; Step 3: The Handshake</a></li>
<li><a href='http://www.tomhopkins.com/blog/initial_contact/rapport-setting-step-2-remembering-names/ ' rel='bookmark' title='Rapport Building &#8211; Step 2: Remembering Names'>Rapport Building &#8211; Step 2: Remembering Names</a></li>
</ol>]]></description>
		<wfw:commentRss>http://www.tomhopkins.com/blog/initial_contact/rapport-building-step-5-match-their-speed-and-volume-of-speech//feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Rapport Building &#8211; Step 4: Making Good Eye Contact</title>
		<link>http://www.tomhopkins.com/blog/sellingskills/rapport-building-step-4-making-good-eye-contact/</link>
		<comments>http://www.tomhopkins.com/blog/sellingskills/rapport-building-step-4-making-good-eye-contact/#comments</comments>
		<pubDate>Thu, 06 Oct 2011 22:28:15 +0000</pubDate>
		<dc:creator>Tom Hopkins</dc:creator>
				<category><![CDATA[Initial Contact]]></category>
		<category><![CDATA[Selling Skills]]></category>
		<category><![CDATA[building rapport]]></category>
		<category><![CDATA[client contact]]></category>
		<category><![CDATA[greeting]]></category>
		<category><![CDATA[initial contact]]></category>
		<category><![CDATA[making people comfortable]]></category>
		<category><![CDATA[selling skills]]></category>
		<category><![CDATA[talking with clients]]></category>

		<guid isPermaLink="false">http://www.tomhopkins.com/blog/?p=485</guid>
		<description><![CDATA[There are all sorts of sayings about eye contact such as: If you won&#8217;t look me in the eye, I can&#8217;t trust you. The eyes are the mirror of the soul. The eyes have a language of their own. These few sayings alone demonstrate the power of eye contact. They tell you that you must use [...]
Related posts:<ol>
<li><a href='http://www.tomhopkins.com/blog/initial_contact/power-of-your-smile/ ' rel='bookmark' title='Rapport Building &#8211; Step 1: The Power of Your Smile'>Rapport Building &#8211; Step 1: The Power of Your Smile</a></li>
<li><a href='http://www.tomhopkins.com/blog/initial_contact/rapport-setting-step-2-remembering-names/ ' rel='bookmark' title='Rapport Building &#8211; Step 2: Remembering Names'>Rapport Building &#8211; Step 2: Remembering Names</a></li>
<li><a href='http://www.tomhopkins.com/blog/initial_contact/rapport-building-step-3-the-handshake/ ' rel='bookmark' title='Rapport Building &#8211; Step 3: The Handshake'>Rapport Building &#8211; Step 3: The Handshake</a></li>
</ol>]]></description>
		<wfw:commentRss>http://www.tomhopkins.com/blog/sellingskills/rapport-building-step-4-making-good-eye-contact//feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>First Impressions</title>
		<link>http://www.tomhopkins.com/blog/initial_contact/first-impressions/</link>
		<comments>http://www.tomhopkins.com/blog/initial_contact/first-impressions/#comments</comments>
		<pubDate>Thu, 06 Oct 2011 19:23:15 +0000</pubDate>
		<dc:creator>Tom Hopkins</dc:creator>
				<category><![CDATA[Initial Contact]]></category>
		<category><![CDATA[client contact]]></category>
		<category><![CDATA[greeting]]></category>
		<category><![CDATA[handshake]]></category>
		<category><![CDATA[initial contact]]></category>
		<category><![CDATA[making people comfortable]]></category>
		<category><![CDATA[talking with clients]]></category>

		<guid isPermaLink="false">http://www.tomhopkins.com/blog/?p=526</guid>
		<description><![CDATA[First impressions make lasting impressions. Take great pains to avoid anything that prevents people from becoming repeat clients.
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<li><a href='http://www.tomhopkins.com/blog/initial_contact/rapport-setting-step-2-remembering-names/ ' rel='bookmark' title='Rapport Building &#8211; Step 2: Remembering Names'>Rapport Building &#8211; Step 2: Remembering Names</a></li>
<li><a href='http://www.tomhopkins.com/blog/initial_contact/7-steps-to-establishing-rapport/ ' rel='bookmark' title='7 Steps to Establishing Rapport'>7 Steps to Establishing Rapport</a></li>
<li><a href='http://www.tomhopkins.com/blog/initial_contact/rapport-building-step-3-the-handshake/ ' rel='bookmark' title='Rapport Building &#8211; Step 3: The Handshake'>Rapport Building &#8211; Step 3: The Handshake</a></li>
</ol>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Rapport Building &#8211; Step 3: The Handshake</title>
		<link>http://www.tomhopkins.com/blog/initial_contact/rapport-building-step-3-the-handshake/</link>
		<comments>http://www.tomhopkins.com/blog/initial_contact/rapport-building-step-3-the-handshake/#comments</comments>
		<pubDate>Mon, 19 Sep 2011 19:02:19 +0000</pubDate>
		<dc:creator>Tom Hopkins</dc:creator>
				<category><![CDATA[Initial Contact]]></category>
		<category><![CDATA[building rapport]]></category>
		<category><![CDATA[client contact]]></category>
		<category><![CDATA[greeting]]></category>
		<category><![CDATA[handshake]]></category>
		<category><![CDATA[initial contact]]></category>
		<category><![CDATA[making people comfortable]]></category>
		<category><![CDATA[sales skills]]></category>
		<category><![CDATA[selling skills]]></category>

		<guid isPermaLink="false">http://www.tomhopkins.com/blog/?p=483</guid>
		<description><![CDATA[The handshake is one of the most basic symbols of the world of selling. Managing it correctly is a selling skill worth mastering.
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<li><a href='http://www.tomhopkins.com/blog/initial_contact/power-of-your-smile/ ' rel='bookmark' title='Rapport Building &#8211; Step 1: The Power of Your Smile'>Rapport Building &#8211; Step 1: The Power of Your Smile</a></li>
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</ol>]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Rapport Building &#8211; Step 2: Remembering Names</title>
		<link>http://www.tomhopkins.com/blog/initial_contact/rapport-setting-step-2-remembering-names/</link>
		<comments>http://www.tomhopkins.com/blog/initial_contact/rapport-setting-step-2-remembering-names/#comments</comments>
		<pubDate>Thu, 15 Sep 2011 23:33:58 +0000</pubDate>
		<dc:creator>Tom Hopkins</dc:creator>
				<category><![CDATA[Initial Contact]]></category>
		<category><![CDATA[building rapport]]></category>
		<category><![CDATA[client contact]]></category>
		<category><![CDATA[greeting]]></category>
		<category><![CDATA[initial contact]]></category>
		<category><![CDATA[making people comfortable]]></category>
		<category><![CDATA[sales skills]]></category>
		<category><![CDATA[selling skills]]></category>
		<category><![CDATA[talking with clients]]></category>

		<guid isPermaLink="false">http://www.tomhopkins.com/blog/?p=480</guid>
		<description><![CDATA[In sales, we meet a lot of people. And one of the most important things to every person we meet is their name. So, it&#8217;s critical that we get those name right&#8230;and that we remember them. I&#8217;ll never forget one incident that embarrassed me so much that I immediately sought a way to change how [...]
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<li><a href='http://www.tomhopkins.com/blog/sellingskills/what-you-should-know-about-building-trust/ ' rel='bookmark' title='What you should know about building trust'>What you should know about building trust</a></li>
</ol>]]></description>
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		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Rapport Building &#8211; Step 1: The Power of Your Smile</title>
		<link>http://www.tomhopkins.com/blog/initial_contact/power-of-your-smile/</link>
		<comments>http://www.tomhopkins.com/blog/initial_contact/power-of-your-smile/#comments</comments>
		<pubDate>Thu, 15 Sep 2011 18:23:49 +0000</pubDate>
		<dc:creator>Tom Hopkins</dc:creator>
				<category><![CDATA[Initial Contact]]></category>
		<category><![CDATA[building rapport]]></category>
		<category><![CDATA[client contact]]></category>
		<category><![CDATA[greeting]]></category>
		<category><![CDATA[making people comfortable]]></category>
		<category><![CDATA[sales skills]]></category>
		<category><![CDATA[selling skills]]></category>
		<category><![CDATA[selling yourself]]></category>
		<category><![CDATA[talking with clients]]></category>

		<guid isPermaLink="false">http://www.tomhopkins.com/blog/?p=448</guid>
		<description><![CDATA[Your primary goal when working with a new potential client is to get them to like you, trust you and want to listen to you. That&#8217;s the absolute most basic foundation of all of my training. The reason you take the actions and use the words I teach is that they&#8217;ve all been designed and [...]
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<li><a href='http://www.tomhopkins.com/blog/sellingskills/what-you-should-know-about-building-trust/ ' rel='bookmark' title='What you should know about building trust'>What you should know about building trust</a></li>
</ol>]]></description>
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