In the world of selling, there are three principles of rapport. Working with them will increase the probability that your potential clients will buy from you:
- Buyers like salespeople who are like them.
Have you noticed how friends adopt each other’s behaviors? Friends tend to talk to each other at a similar speed and with a similar volume. Friends tend to adopt similar behaviors such as in their postures, facial expressions, and gestures. This same exchange of behaviors occurs when you establish rapport with buyers. You and your buyers will gradually begin to adopt similar behaviors. As your behavior becomes more like theirs, you make it easier for your buyers to like you.
If you doubt this, think about the last time you were with someone who used drastically different postures and gestures than you. At first, you would have been uncomfortable—trying to recognize what those postures and gestures meant. In effect, you were trying to translate that person’s body language into something to which you could relate. Once the understanding was there, you probably felt more comfortable. It wasn’t a matter of whether or not the other person was likable. It was more along the lines of whether or not you understood him. [Read more…]