7 Steps to Establishing Rapport

Before beginning your presentation, spend some time establishing rapport. This is a vital “warm up” to any sale. You have to make your potential clients comfortable with you before they’ll want to listen to you or answer your questions.

First, always use the client’s name the way they give it. If your client introduces himself as Anthony, don’t call him Tony. Don’t ever change a name. Just remember it correctly and be prepared to use it a few times during the presentation.

Next, make good eye contact. There is an old adage that if you can’t look me in the eye, I can’t trust you. I don’t know if that is necessarily true, but if they believe it, it is! [Read more…]