Sales professionals handle challenges promptly. This includes returning calls as quickly as possible, researching the details of what caused the challenge and finding creative ideas for resolving them.
No one wants to face an angry client. Yet delaying a response to their challenge will only create more challenges down the road. Dont’ feel that you have to have a solution before you contact them.
Think about how you feel when you’re unhappy about something. Isn’t it better when someone just gets back to you quickly to either gather the details or just to listen to you vent? Once calmness and clarity reign, solutions can be sought and provided.
The better you are at resolving the inevitable challenges associated with being in sales, the more your business will grow–by referral. You can bet John and Sally will tell everyone they know about their challenge. Don’t you think it’s wise to give them a happy ending to the story (wth you being the hero)?
Even if you are unable to resolve their challenge fully or immediately, stay in touch with unhappy clients until they’re satisfied or ready to move forward–continuing to do business with you.
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