When You Must Terminate a Salesperson

Being a firm believer in the importance of choosing the right words in all situations, I often find myself studying the impact of things I hear. I think about how the words make me feel. Then, I try to turn the situation around to where I capture an understanding of the person who said them and what they really meant. Not many people do this. Few invest the time and effort into studying words, even though how you use them dictates nearly everything about life, relationships and business.

When you reach the level of manager, executive or business owner, you really have to watch what you say and how you say it. You now have a group of people whose lifestyles depend on your business. They will always be on the alert for any sign of challenge in the business that could negatively impact them. You must learn to be crystal clear in your communications, yet use words that evoke the emotional impact you desire. [Read more…]